Shipping & International

 Domestic Shipping: 

We strive to ship your order the same day it is placed, Monday- Friday, excluding federal holidays. Orders ship at no charge to the customer via USPS First Class Mail (typically 2-6 business days, if under 1 lb). Orders over 1lb are shipped via USPS Priority Mail or UPS Ground (typically 2-5 business days.) If more information is required to process your order, the shipment may be held until the required information is confirmed. 

As an added security against stolen/missing packages, orders over $400 will require a signature upon delivery at no additional cost. For expedited delivery, faster shipping options are available at checkout for an additional charge. UPS Next Day Air is our fastest shipping method and is only available in the continental US. Please note: these shipping options may not offer Saturday delivery. 

Shipping Method:	Cost for Orders  $0-399.99:	Cost for Orders $400+:	Processing Time:	Estimated Transit Time:
USPS First Class	FREE	FREE	1 Business Day	3-6 Business Days
USPS Priority Mail	$8.99	FREE	1 Business Day	2-5 Business Days
UPS Ground	$9.99	FREE	1 Business Day	1-5 Business Days
UPS 2-Day	$20.99	FREE	1 Business Day	2 Business Days
UPS Next Day Air	$49.99	$39.99	1 Business Day	1 Business Day

 

In rare instances, products may become out-of-stock. If this happens, we will notify you via message on the website or email that these items will have delayed shipping due to their out-of-stock or back-ordered status whenever possible. "Pre-ordered" items are typically shipped the same day we receive them.

Freeze Co Beauty is not responsible for packages that are misdelivered by the shipper or lost, stolen, or damaged during transit. 

Undeliverable/Refused Shipments:

We assess a $15 fee for all shipments returned to our facility for any reason, including those marked "return to sender." Customers are responsible for inputting their orders' correct billing/shipping information. Please double-check that your shipping address is correct before you place an order to avoid incurring this fee. 

Missing Shipments:

Occasionally the shipper will mark the package as delivered before actually releasing the package. In this scenario, we ask that you wait 24 hours to see if the package gets delivered. We also ask that you check with your neighbors and outside your house or apartment building. Typically parcels get delivered to a neighbor by mistake. If you cannot locate your package, we recommend contacting the carrier (USPS or UPS) as soon as possible so they can geolocate the precise drop-off location.

If your tracking shows the status of "delivered," Freeze Co Beauty has fulfilled our obligation. The customer is responsible for contacting the carrier to resolve any delivery issues, including filing an insurance claim. 

In observance of federal holidays, our customer care center and warehouse are closed on all US Federal Holidays.

International Shipping:

We are happy to ship internationally upon request, as permitted. All international sales are considered final and are not eligible for a return, exchange, or refund. The purchaser is responsible for all applicable import fees, taxes, customs, duties, and all other fees, including broker fees & VAT. These charges vary from country to country and cannot be calculated by us in advance. Canadian residents can estimate their import fees by visiting the Canada Border Services Agency (be sure to convert your order total from USD to CAD for the most accurate estimation). Carriers may charge a "Broker Fee" or other fees in addition to government import fees. These fees vary by shipper. Please refer to your chosen shipper's website for more information regarding Broker Fees. Please note: shipping expenses are non-refundable. Import fees, including expedited shipping options, are not included in any shipping fees paid at checkout. 

Your order may be subject to import duties and taxes (including VAT) incurred once a shipment reaches your destination country. Freeze Co Beauty is NOT responsible for these charges; all fees are the customer's responsibility. The shipping fees noted above and at checkout do NOT include import fees (including VAT). Refusal by the customer to pay any import duties or taxes will result in forfeiture of the order, and no refund will be issued.

Freight Forwarding:

If you ship your order to a freight forwarding company, Freeze Co Beauty cannot be held liable for any transaction with a forwarding company. Once our shipper confirms the delivery, Freeze Co Beauty has fulfilled its obligation.

Revised: March 1, 2023