Please be patient as we try to get your orders out to you as quickly and safely as possible. There may be a slight delay in processing and shipping your order. Thank you so much for your patience and support.
All orders placed prior to 12 PM EST Monday-Friday are shipped the same day, excluding US federal holidays. In rare instances, products may become out-of-stock during high volume periods. If this happens, we will notify you via message on the website or email that items you have have purchased will have delayed shipping due to their out-of-stock or backordered status whenever possible. "Pre-ordered" items are typically shipped the same day we receive them. During very high volume periods, they will be shipped no later than 24 business hours of us receiving them. All customers are responsible for inputting the correct information for their order's billing/shipping address(es). If, for some reason, your package is refused or undeliverable, you will be charged a $15 fee for USPS, DHL and UPS packages. Please double-check that your shipping address is correct before you place an order to avoid incurring this fee. We strongly encourage you to select Route Shipping Insurance at checkout to insure your parcel as Freeze Co Beauty is not responsible for packages mis-delivered by the shipper or otherwise lost, stolen or damaged during transit.
In observance of federal holidays, our customer care center and warehouse are closed on all US Federal Holidays
We are happy to ship internationally upon request, as permitted. All international sales are considered final and are not eligible for return, exchange, or refund. Purchaser is responsible for all applicable taxes, customs, duties and all other fees assessed by their country. Please note: Freeze Co Beauty reserves the right to assess a "rejection fee" of $25 for any shipment deemed undeliverable or otherwise refused by the purchaser. We assess this fee to cover the shipping expenses incurred to forward the package back to our headquarters. Once the package is returned we will notify you via email when a refund has been issued, minus any rejection fees.