Shipping & International

Domestic Shipping: 

Orders placed before 12:00 p.m. EST Monday - Friday will be processed and shipped the same day, excluding federal holidays. Orders placed after 12:00 p.m. EST or on weekends will be processed the following business day. In the event that more information is required to process your order, the order may be held until the required information is confirmed. As an added form of security against stolen/missing packages, orders over $400 will require a signature upon delivery at no additional cost to you. Orders under $50 have a $3.50 flat-rate fee and are shipped via USPS First Class Mail and typically arrive within 3-6 business days. Orders placed over $50 ship at no charge to the customer and are shipped via USPS First Class Mail (typically 3-6 days if under 1 lb) or USPS Priority Mail or UPS Ground (typically 2-5 days if over 1 lb). Orders $100+ are shipped via USPS Priority Mail or UPS Ground (typically 2-5 days for delivery). For expedited delivery, USPS Priority Mail Express and UPS 2 Day Air are available at checkout for 1-2 day delivery.

 

Shipping Method

Cost for Orders Under $50.00

Cost for Orders $50.00- $99.99

Cost for Orders $100+

Processing Time

Transit Time

USPS First Class

$3.50

FREE

FREE

1 Business Day

3-6 Business Days

USPS Priority Mail

$6.99

$5.99

FREE

1 Business Day

2-5 Business Days

UPS Ground

$7.99

$7.99

FREE

1 Business Day

2-5 Business Days

UPS 2 Day Air

$24.00

$24.00

$24.00

1 Business Day

2 Business Days

USPS Priority Mail Express

$30.00

$30.00

$30.00

1 Business Day

1-2 Business Days

In rare instances, products may become out-of-stock during high volume periods. If this happens, we will notify you via message on the website or email that items you have have purchased will have delayed shipping due to their out-of-stock or backordered status whenever possible. "Pre-ordered" items are typically shipped the same day we receive them. During very high volume periods, they will be shipped no later than 24 business hours of us receiving them. All customers are responsible for inputting the correct information for their order's billing/shipping address(es). If, for some reason, your package is refused or undeliverable, you will be charged a $15 fee for USPS, DHL and UPS packages to cover the additional shipping expenses incurred to return the parcel back to our headquarters. Please double-check that your shipping address is correct before you place an order to avoid incurring this fee. We strongly encourage you to select Route Shipping Insurance at checkout to insure your parcel as Freeze Co Beauty is not responsible for packages misdelivered by the shipper or otherwise lost, stolen or damaged during transit. 

In observance of federal holidays, our customer care center and warehouse are closed on all US Federal Holidays

 

International Shipping:

We are happy to ship internationally upon request, as permitted. All international sales are considered final and are not eligible for return, exchange, or refund. Purchaser is responsible for all applicable import fees, taxes, customs, duties and all other fees, including VAT. These charges vary country to country and cannot be calculated by us in advance. Please note: Shipping expenses are nonrefundable. In addition, Freeze Co Beauty reserves the right to assess a "rejection fee" of $25 for any shipment deemed undeliverable or otherwise refused by the purchaser. We assess this fee in addition any additional fees charged by the courier to forward the package back to our headquarters. Once the package is returned we will notify you via email when a refund has been issued, minus any rejection fees. Additionally, Freeze Co Beauty is not responsible for packages abandoned by the customer. These packages will not be refunded.