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Refunds & Exchanges

Refund & Return Policy for US Customers:

Your satisfaction is very important to us. If you are not completely satisfied with your Freeze Co Beauty purchase for any reason, please review our return, refund, and exchange policy below for purchases made on freezecobeauty.com and Freeze Co Beauty purchases conducted on third-party marketplaces (including, but not limited to, Instagram, Google, YouTube, and Facebook). If you are unhappy with your purchase, you can return most items for a refund or store credit. Please see exclusions below**  Products must be returned in new or gently used (50% or more product remaining) condition and in the original packaging. Returns must be received within 30 days of your purchase date to be eligible for a refund, store credit, or exchange. Please note: we allow a maximum of 3 individual product returns per 365-day period. We reserve the right to mail the product(s) back without issuing a refund. To expedite your refund, please utilize our Return Center by clicking HERE A link to our Return Center is also located in the footer of our website. Sets/bundles are sold "as-is," and products cannot be substituted, customized, and/or returned individually. Please allow up to 5 business days for the return to be processed once delivered to our facility.

**Please note: All sales are final on  ALL skincare devices and tools (i.e., Qyksonic Zoe, Truth Treatment Systems Ultrasonic Device, Truth Treatment Systems NRGY Current Device, & Truth Treatment Systems EuphoraLight Pro LED, etc.), supplements, gift cards, virtual consultations, and all discounted sale items. These items are not eligible for return or exchange.

Gifts With Purchase:

Any gift with purchase received must be included with your return, unopened and unused. If the gift with purchase is not included with your return or has been used, the total value of the gift with purchase will be deducted from your refund or store credit. 

Return Shipping:

We offer free return shipping for U.S. customers who opt to receive their refund in the form of store credit. All associated shipping fees are the purchaser's responsibility if a refund in the original form of payment is chosen. Shipping fees are non-refundable. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email informing you that we have received your return. Your refund will be processed, and a credit will automatically be applied to your original payment method within three business days. Shipping and insurance fees are non-refundable. We reserve the right to refuse or deny any return request or refund at any time based on policy or program abuse. Please note: Freeze Co Beauty allows a maximum of 3 individual product returns per customer per 365-day period.

Damaged/Defective Products:
If a wrong product was received, or your product arrived damaged or defective, please contact us within seven calendar days from the delivery date via email to support@freezecobeauty.com. You must include a photo(s) of the damaged merchandise in your email. Additionally, we may ask you to return the damaged merchandise to us. We will provide a pre-paid return label if we require your merchandise to be returned to us.

Shipping: 
You are responsible for all shipping costs associated with returning your item unless you opt to receive your refund in the form of store credit. Shipping costs are non-refundable. Freeze Co Beauty will pay return shipping fees if you exchange the product for store credit. If, in rare cases, the product arrives defective or an incorrect item is received, please contact us within seven days of delivery. Please consider purchasing shipping insurance as we cannot guarantee that we will receive your returned item, nor are we responsible for items lost in transit or returned to us damaged. Once your return request has been approved, you will be issued a Return Merchandise Authorization number (RMA#). Returns must be in their original packaging and postmarked within seven days of receiving an RMA.

Beauty Bucks Rewards Points:

Any reward points earned on purchasing a product will be deducted from your account if you return a product. 

International:

We apologize; we cannot accept returns or exchanges outside the United States. All international orders are considered final.

Undeliverable/Refused Shipments:

A $15 fee will be assessed for all shipments returned to our facility for any reason, including those marked "return to sender."   

Missing Shipments:

Occasionally the delivery driver will mark the package as delivered before actually releasing the package. In this scenario, we ask that you wait 24 hours to see if the package gets delivered. We also ask that you check with your neighbors and/or outside of your house or apartment building. Typically parcels get delivered to a neighbor by mistake. If you are still unable to locate your package, we recommend contacting the carrier (USPS or UPS) as soon as possible so they can geolocate the precise drop-off location.
If your tracking shows the status of "delivered," Freeze Co Beauty has fulfilled its obligation. It is the responsibility of the customer to contact the carrier to resolve any delivery issues, including filing an insurance claim.

 

 

Freeze Co Beauty reserves the right to change and/or update this return policy at any time.