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Refunds & Exchanges

Refund & Return Policy for US Customers:

Your satisfaction is of the upmost importance to us. If you are unhappy with your purchase, you have the option to return most items for a refund or store credit.**  Products must be returned in new or gently used (50% or more product remaining) condition, and in their original packaging. Returns must be received back within 30 days of your purchase date to be eligible for a refund, store credit, or exchange. Please note: we allow a maximum of 3 individual product returns per 365 day period. To expedite your refund, please utilize our Return Center by clicking HERE The Return Center is also located in the footer of our website, for your convenience. Sets/bundles are sold "as-is" and products cannot be substituted, customized, and/or returned individually. 

**Please note: All sales are final on ALL skincare devices and tools (i.e. Qyksonic Zoe, Truth Treatment Systems Ultrasonic Device, Truth Treatment Systems NRGY Current Device, &  Truth Treatment Systems Regenerex LED Pro Device, Truth Treatment Systems EuphoraLight Pro LED, etc.), supplements, gift cards and all sale items. These items are not eligible for return or exchange.

Gifts With Purchase:

Any gift with purchases received must be included with your return, unopened and unused. If the gift with purchase is not included with your return or has been used, the full value of the gift with purchase will be deducted from your refund or store credit. 

Return Shipping:

We offer free return shipping for U.S. customers who opt to receive their refund in the form of store credit. Return shipping fees are the responsibility of the purchaser if a refund in the original form of payment is chosen. Shipping and optional Route Shipping Insurance fees are nonrefundable. 

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 business days. Shipping and insurance fees are nonrefundable. We reserve the right to refuse or deny any return request or refund at any time based on policy or program abuse. Please note: Freeze Co Beauty allows a maximum of 3 individual product returns per customer per 365 day period.

Damaged/Defective Products:

If a wrong product was received, or your product arrived damaged or defective, please contact us within 7 calendar days from delivery date via email to support@freezecobeauty.com for a replacement. Your email must include a photo of your item if it arrived damaged.

Shipping: 
You are responsible for all shipping costs associated with returning your item unless you choose to receive your refund in the form of store credit. Shipping costs are non-refundable. Freeze Co Beauty will pay for shipping if you opt to exchange the product for store credit. If, in rare cases, the product arrives defective, or an incorrect item is received, please contact us as soon as possible. Please consider purchasing shipping insurance as we cannot guarantee that we will receive your returned item nor are are we responsible for items lost in transit, or returned to us damaged. Once your return request has been approved you will be issued a Return Merchandise Authorization number (RMA#). Returns must be in their original packaging and must be postmarked within 7 days of receiving a RMA.

Beauty Bucks Rewards Points:

If you return a product, any rewards points earned on the purchase of that product will be deducted from your account.

 

International:

We apologize, we are unable to accept returns or exchanges outside of the United States. All international orders are considered final sale.

 

Freeze Co Beauty reserves the right to change and update this return policy at any time.