Refunds & Exchanges

Refund Policy

Money Back Guarantee

We realize shopping with an online retailer has its advantages and disadvantages. Rest assured we want you to feel comfortable trying a new skincare regimen, picking a new foundation, or experimenting with a new lip gloss which is why we offer a 30 day Money Back guarantee on all of our products. If you are unhappy with your purchase for any reason contact us within 30 days of purchase and we will give you the option to either return that item for a refund or return that item for store credit. We want you to be 100% satisfied with your Freeze Co Beauty purchase. We offer FREE RETURN shipping for customers returning for a store credit. * Please note all “Sale” items are considered “Final Sale” and are ineligible for return or exchange.

No Questions Asked Return Policy 
If you have passed the 30 day Money Back Guarantee and realized you are unhappy with your purchase for any reason contact us within 60 days from the day you received your package and we will give you store credit so that you can find the right product for you. We offer FREE RETURN shipping for customers returning for store credit. 
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To complete your return, please contact email us at support@freezecobeauty.com for a pre-paid return label. In your email, be sure to include your four digit order number and the reason for your return (ordered wrong item received, changed mind, etc)

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 business days. We reserve the right to refuse or deny any return requests or refunds at any time based on policy or program abuse.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account. 
Then contact your credit card company, it may take several days before your refund is officially posted. 
Next contact your bank. There is often some processing time before a refund is posted. 
If you’ve done all of this and you still have not received your refund yet, please contact us at support@freezecobeauty.com.

Gifts (if applicable) 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.

Shipping: 
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Freeze Co Beauty will pay for shipping if you opt to exchange the product for store credit. If in rare cases the product arrives defective, or an incorrect item is received, please contact us for a prepaid return label which we will happily provide.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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