Refund & Return Policy for US Customers:
Your satisfaction is very important to us. If you are unhappy with your purchase, you can return most items for a refund. Please see exclusions below** Products must be returned in new or gently used condition (50% or more product remaining) and in the original packaging. Returns must be received within 30 days of your purchase date to be eligible for a refund or exchange. Please note: we allow a maximum of 3 individual product returns per 365-day period. We reserve the right to mail the product(s) back without issuing a refund. All returns are processed via our Returns Center to expedite your refund. Sets/bundles are sold "as-is," and products cannot be substituted, customized, and/or returned individually. Please allow up to 5 business days for the return to be processed once delivered to our facility.
**Please note: All sales are final on ALL skincare devices and tools (i.e., Qyksonic Zoe, Truth Treatment Systems Ultrasonic Device, Truth Treatment Systems NRGY Current Device, Truth Treatment Systems Infuze Airbrush & Truth Treatment Systems EuphoraLight Pro LED, Truth Treatments Infuze Airbrush, etc.), supplements, gift cards, virtual consultations, and all discounted sale items. These items are not eligible for return or exchange.
Gifts With Purchase:
We may occasionally substitute our regular foil sample packets for a higher-value gift with purchase. Any gift with purchase you receive must be included with your return, unopened and unused. If the gift with purchase is not included with your return or has been used, the total value of the GWP will be deducted from your refund or store credit.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email informing you that we have received your return. Your refund will be processed, and a credit will automatically be applied to your original payment method within five business days. Shipping and insurance fees are non-refundable. We reserve the right to refuse or deny any return request or refund at any time based on policy or program abuse. Please note: Freeze Co Beauty allows a maximum of 3 individual product returns per customer per 365-day period.
If a wrong product was received, or your product arrived damaged or defective, please contact us within seven calendar days from the delivery date via email to firstname.lastname@example.org. You must include a photo(s) of the damaged merchandise in your email. Additionally, we may ask you to return the damaged merchandise to us. We will provide a pre-paid return label if we require your merchandise to be returned to us.
You are responsible for all shipping costs associated with returning your item. Shipping costs are non-refundable. Please consider purchasing trackable shipping with insurance as we cannot guarantee that we will receive your returned item, nor are we responsible for items lost in transit or returned to us damaged. Once your return request has been approved, you will be issued a Return Merchandise Authorization number (RMA#). Returns must be in their original packaging and postmarked within seven days of receiving an RMA. If, in rare cases, the product arrives defective or an incorrect item is received, please contact us within seven days of delivery at email@example.com
Beauty Bucks Rewards Points:
Any reward points earned on purchasing a product will be deducted from your account if you return a product.
We apologize; we cannot accept returns or exchanges outside the United States. All international orders are considered final.
A $15 fee will be assessed for all shipments returned to our facility for any reason, including those marked "return to sender."
Occasionally the shipper will mark the package as delivered before actually releasing the package. In this scenario, we ask that you wait 24 hours to see if the package gets delivered. We also ask that you check with your neighbors and outside your home. Typically parcels get delivered to a neighbor by mistake. If you cannot locate your package, we recommend contacting the carrier (USPS or UPS) as soon as possible so they can geolocate the precise drop-off location.
If your tracking shows the status of "delivered," Freeze Co Beauty has fulfilled our obligation. The customer is responsible for contacting the carrier to resolve any delivery issues, including filing an insurance claim.
In observance of federal holidays, we are closed on all US Federal Holidays.
Freeze Co Beauty reserves the right to change and/or update this return policy at any time.
Revised: July 13, 2023