Refunds & Exchanges

 U.S. Refund Policy 

Money Back Guarantee

We realize shopping with an online retailer has its advantages and disadvantages. Rest assured we want you to feel comfortable trying a new skincare regimen, picking a new foundation, or experimenting with a new lip gloss, which is why we offer a 30 day Money Back guarantee for U.S. purchases on **most** of our products. If you are unhappy with your purchase for any reason and wish to exchange the item please contact us as soon as possible. We offer free return shipping for U.S. customers who opt to receive their refund in the form of store credit. Return shipping fees are the responsibility of the purchaser if a refund in the original form of payment is chosen. Shipping and optional Route Shipping Insurance fees are nonrefundable. Returns must be delivered back to us within 30 days of the original purchase date to be eligible for a refund. 

**Please note: Supplements and QYKSonic devices are eligible for store credit only. No cash refunds on supplements or QYKSonic devices. Additionally all “Sale” items are considered “Final Sale” and are ineligible for return or exchange.

If you choose to receive your refund in the form of store credit please email us at support@freezecobeauty.com for a pre-paid return label. If you would like to receive your refund in the form of original payment please send your return to:

Freeze Co Beauty

2350 Old Marshall Hwy #444

Alexander, NC 28701

I Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Your refund will be processed, and a credit will automatically be applied to your original method of payment, within 3 business days. Please note shipping and insurance fees are nonrefundable. We reserve the right to refuse or deny any return requests or refunds at any time based on policy or program abuse.

 Shipping:
You are responsible for all shipping costs associated with returning your item unless you choose to receive your refund in the form of store credit. Shipping costs are non-refundable. Freeze Co Beauty will pay for shipping if you opt to exchange the product for store credit. If, in rare cases, the product arrives defective, or an incorrect item is received, please contact us for a prepaid return label.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider purchasing shipping insurance. We don’t guarantee that we will receive your returned item nor are are we responsible for items returned to us damaged. 

International:

We are happy to ship internationally upon request, as permitted. Please be aware some retailers forbid us from selling their products outside of the U.S. For more information please email us at support@freezecobeauty.com. All international sales are considered final sale. Purchaser is responsible for all applicable taxes, customs, duties and other fees.